The customer will be notified of the order confirmation via email (an electronic message containing the selected items). If you do not receive the message, we recommend checking the "Junk Mail" or Spam folder.
If you cannot find the confirmation email in that folder, please contact us via email.
If you have registered for online shopping, you can easily review your orders on the profile you created.

For ordering and purchasing items on the our webshop, you can use your account or access the website as a guest. We recommend opening an account as it provides the opportunity to browse and modify your information, track the status of your orders, create wish lists for future purchases, and set reminders for important events.

When the product is currently unavailable, you can leave your email address, and we will notify you once it becomes available. In case the product cannot be delivered, we will remove it from the online store's offerings.

If you have confirmed your order and have already received a confirmation via email, the order can be canceled by sending an email to email

If you have confirmed your order and have already received a confirmation via email, the order can no longer be modified. For any additional information, please reach out to us email

If you need to change the delivery address after confirming your order, please contact us at customer.support@marimarijewelry.com as soon as possible. Note that changes may not be possible if the order has already been processed for shipping.

In the event that House of jewellery d.o.o. cannot deliver any of the ordered products for any reason, an representative will contact the customer by phone or email to discuss the delivery of a substitute product or the possible cancellation of the ordered product.

We accept the following payment methods:

• Credit card payments (MasterCard, Visa, Maestro, Visa Premium, Diners)
• Cash on delivery (cash only)
• PayPal
  

For home delivery, the user pays exclusively in cash (without additional commissions to the delivery service).

In the House of jewellery d.o.o online store, you can pay with debit and credit cards (MasterCard, Visa, Visa Premium, Maestro, Diners) in a single payment or in installments under the following conditions:

• Zagrebačka banka for Maestro, Mastercard, Visa, Vpay in 2-6 installments
• Privredna banka for Maestro, Visa Premium, and Visa in 2-6 installments
• Diners in 2-6 installments
• The minimum amount for installment purchases with Zagrebačka banka is €10,00

Shopping in our online store is secure. We use the Corvus system, which provides the highest standards of data protection and privacy. Credit card numbers are not stored in the system, and their entry is protected by data encryption.

For all products ordered through the online store, delivery is possible through the GLS delivery service. After the order is processed, you will receive a package number and a tracking link via SMS.

The delivery cost is €5.00 and is specified in the cart overview before payment. For orders above €70.00, the delivery is free. Package delivery is done through the GLS Croatia delivery service and is available throughout the Republic of Croatia, except on certain islands.

Home delivery will be arranged with a prior announcement by the delivery officer (GLS handles House of jewellery d.o.o.) If the customer does not receive the package during the first agreed-upon period, the delivery person will arrange a second delivery attempt directly with the customer. If the package is not delivered after the second attempt, it will be returned to the seller's headquarters.

You can always check the status of your package on the GLS partner's website - track your package online.

Products can be returned within 14 days of receiving the order without the need for justification. The product or products must be returned undamaged, unused, and in the original packaging. The return can be made by mailing the products (return cost is borne by the buyer) to the address: House of jewellery d.o.o., Ulica Frana Kesterčaneka 2B, 10000 Zagreb.

In the case of returning products by mail, please fill out and send the unilateral contract termination form.

It is assumed that the buyer has timely returned the goods if they are sent before the expiration of the 14-day period. The date of dispatch is considered the date when the mail is dated by the service provider.

The refund is made within 14 days of receiving notice of the contract termination, provided that the products are returned. The service provider reserves the right to retain the refund until the returned products are received or until the buyer provides evidence of sending the products back to the service provider.